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Guide

Hotech Otello PMS Integration Guide: Complete Setup for Hotel WiFi Infrastructure

Hotech Otello is one of Turkey's leading hotel management systems. With its modern REST API infrastructure, user-friendly interface, and comprehensive feature set, it serves accommodation facilities o...

7 min read

Hotech Otello is one of Turkey's leading hotel management systems. With its modern REST API infrastructure, user-friendly interface, and comprehensive feature set, it serves accommodation facilities of all sizes, from boutique hotels to large resorts. This guide explains in detail how to integrate your Hotech Otello PMS with the OBIFI guest WiFi platform.

What is Hotech Otello?

Hotech is a technology company offering software solutions specifically developed for the Turkish hospitality sector. Otello PMS (Property Management System) is the company's flagship product and includes these main modules:

  • Front Office Management: Reservations, check-in/check-out, room assignment
  • Housekeeping: Room cleaning status tracking
  • Restaurant and POS: Food and beverage sales integration
  • Accounting: Invoicing, collections, and financial reporting
  • Channel Manager: OTA connections (Booking.com, Expedia, etc.)
  • CRM and Guest Relations: Loyalty programs, special preferences

Thanks to Otello's cloud-based architecture, you can access the system and manage your property from anywhere with internet access.

Why Hotech Otello WiFi Integration?

Guest WiFi is not just about providing internet access. When properly configured, it becomes a powerful marketing and operational efficiency tool. Hotech Otello integration offers you these advantages:

1. Automatic Guest Authentication

When guests connect to WiFi, they enter their room number and surname. OBIFI verifies this information in real-time through Otello's API. If incorrect information is entered, access is denied, ensuring only registered guests can connect to the internet.

2. Check-in/Check-out Synchronization

When a guest checks out, WiFi access is automatically terminated. When a new guest checks in, a clean session begins. This ensures:

  • Disconnection of previous guests' ongoing connections
  • Bandwidth optimization
  • Accurate room-based usage reports

3. VIP Guest Recognition

VIP segmentation in Otello is transferred to OBIFI. You can offer special WiFi experiences to VIP guests:

  • High-speed package
  • Personalized welcome message
  • Ad-free login screen
  • Priority support

4. Marketing Data Collection

Data collected during the WiFi login process matches the guest profile in Otello. This enables:

  • Email marketing list building
  • Demographic analysis
  • Return visit rate tracking
  • Survey and feedback collection

Technical Requirements

Before starting the integration, ensure the following requirements are met:

Hotech Otello Side

  1. Otello Version: Current version with REST API support (2020 and later)
  2. API Access: Request API username and password from Hotech
  3. IP Whitelist: OBIFI server IPs allowed in Otello firewall
  4. SSL Certificate: Secure communication over HTTPS

Network Infrastructure

  1. RADIUS Server: OBIFI RADIUS or existing AAA infrastructure
  2. Access Points: 802.1x or MAC authentication support
  3. VLAN Configuration: Guest traffic isolation
  4. Firewall Rules: Port openings between OBIFI and Otello

OBIFI Account

  1. Active OBIFI Subscription: Growth plan or higher
  2. Location Registration: Your hotel defined in OBIFI
  3. Admin Access: Authorized account for integration settings

Step-by-Step Setup

Step 1: Obtain API Credentials from Hotech

Contact the Hotech support team and request API access for OBIFI integration. Information they will provide:

  • API Base URL: https://hotel.hotech.systems or property-specific URL (e.g., https://yourhotel.hotech.systems)
  • Username: API username
  • Password: API password
  • Hotel Reference Number (hotelrefno): Your hotel's reference number in the Otello system

Store this information securely; you will use it in OBIFI configuration.

Step 2: Add Integration in OBIFI Admin Panel

  1. Log in to OBIFI Control Panel
  2. Navigate to Settings > Integrations menu
  3. Click Add Integration button
  4. Select Hotech Otello PMS from the list
  5. Enter API credentials:
    • API URL: Base URL from Hotech
    • Hotel Code: Hotel Reference Number (hotelrefno)
    • Username: API username
    • Password: API password
  6. Verify connection with Test Connection
  7. If successful, Save to confirm

Step 3: Configure Verification Rules

After the integration is active, define verification rules:

Verification Fields:

  • Room Number (required)
  • Guest Surname (required)
  • Reservation Number (optional)

Matching Sensitivity:

  • Exact match or similarity tolerance
  • Case sensitivity
  • Turkish character normalization

Error Messages:

  • Reservation not found
  • Checked-out guest
  • Invalid room number

Step 4: Customize Portal Design

Create a login screen suitable for Hotech integration using OBIFI Portal Builder:

  1. Create a new theme in Portal > Themes section
  2. Add hotel logo and colors
  3. Configure login form:
    • Room number field
    • Surname field
    • Terms and conditions consent
  4. Redirect after successful login:
    • Hotel website
    • Spa booking page
    • Restaurant menu
  5. Preview and publish

Step 5: Configure Network Devices

Direct access point and controller settings to OBIFI:

MikroTik RouterOS:

/ip hotspot profile
set [find name=default] login-by=http-chap html-directory=hotspot
set [find name=default] radius-accounting=yes

Ubiquiti UniFi:

  • Guest Portal: External Portal Server
  • Redirect URL: OBIFI portal URL
  • RADIUS: OBIFI RADIUS server credentials

Cisco Meraki:

  • Splash Page: Custom splash URL
  • RADIUS: Add OBIFI as RADIUS server

Step 6: Testing and Validation

Conduct comprehensive testing before going live:

  1. Positive Tests:

    • Login with valid room number and surname
    • VIP guest recognition
    • Connection from different devices

  2. Negative Tests:

    • Wrong room number rejection
    • Checked-out guest rejection
    • Non-existent reservation rejection

  3. Synchronization Tests:

    • Access activation after check-in
    • Access termination after check-out
    • Room change reflection

  4. Performance Tests:

    • Simultaneous multiple logins
    • API response times
    • Failover scenarios

Advanced Configuration Options

Room Type-Based Speed Limits

Assign different speed packages based on room type information from Otello:

Room Type Download Upload
Standard 10 Mbps 2 Mbps
Deluxe 25 Mbps 5 Mbps
Suite 50 Mbps 10 Mbps
VIP Unlimited Unlimited

Multi-Device Management

Define the number of devices allowed per room:

  • Single room: 2 devices
  • Double room: 4 devices
  • Family room: 6 devices
  • Suite: 8 devices

Stay Duration-Based Access

Offer special benefits for extended stays:

  • 1-3 nights: Standard access
  • 4-7 nights: Premium speed
  • 7+ nights: VIP package + support priority

Webhook Integration

Send feedback from OBIFI to Otello:

  • WiFi usage statistics
  • Device count and types
  • Connection quality metrics
  • Survey results

Troubleshooting

Common Issues

"Reservation not found" error:

  • Check surname spelling (Turkish characters)
  • Verify room number is in active reservation
  • Confirm check-in was completed in Otello

API connection error:

  • Check IP whitelist settings
  • Verify SSL certificate validity
  • Confirm API credentials are correct

Slow verification:

  • Check Otello server load
  • Measure network latency
  • Optimize cache settings

Access continues after check-out:

  • Check webhook configuration
  • Review session timeout settings
  • Perform manual session termination

Support Channels

  • OBIFI Support: [email protected] or in-panel live support
  • Hotech Support: Hotech customer service
  • Technical Documentation: docs.obifi.io/integrations/hotech

Security and Compliance

GDPR Compliance

For international guests and EU regulations:

  1. Privacy Notice: Must be displayed on WiFi login screen
  2. Explicit Consent: Marketing permission must be obtained separately
  3. Data Retention: Logs must be kept for legal periods
  4. Right to Erasure: Data must be deleted upon guest request

OBIFI offers GDPR-compliant data processing infrastructure with EU-located server options.

KVKK Compliance (Turkey)

For hotels operating in Turkey, KVKK requirements apply:

  1. Disclosure Text: Must be shown on WiFi login screen
  2. Explicit Consent: Marketing permission with separate approval
  3. Data Retention: Logs kept according to legal requirements
  4. Deletion Right: Data deleted upon guest request

Security Measures

  • TLS 1.3 encrypted communication
  • Secure storage of API keys
  • Rate limiting for brute-force protection
  • Regular security audits

Conclusion

Hotech Otello PMS integration elevates your hotel's guest WiFi infrastructure to a professional level. With automatic authentication, real-time synchronization, and rich analytics features, both operational efficiency and guest satisfaction increase.

For questions during the setup process, you can reach our OBIFI technical support team. Our English support line is available Monday-Friday, 09:00-18:00 (CET).

Related Guides:

Keywords: Hotech integration, Otello PMS, hotel WiFi, guest internet, PMS integration, hotel management system, REST API, captive portal, OBIFI

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